Wednesday, January 11, 2012
Get Rich Quick Tip: Fake It Til You Make It
Then there are those days where nothing seems to go right. It all started with sleeping through the alarm. That caused you to be a few minutes late to work. You didn't have time to grab breakfast before heading into work. Clients are escalated and there seems to be no resolution in sight that will make any of them happy. You're starving and realized you forgot your lunch at home. Of course your debit card is in your other purse.
It's on the tough days when faking confidence becomes crucial. You don't want your boss or clients to ever see you sweat. You don't want to make an already bad day be any worse. When things refuse to go according to plan, it's important to take a few moments to step back, take a deep breath, smile and then jump back into the game with a solution. Fake it till you make it.
I remember back in beauty school when I experienced giving the worse service of my life. I originally planned to use a complicated mask during my last service of the day. The mask ended up going horribly wrong. It solidified before I even had a chance to apply it to the client's whole face. Even though I was freaking out inside, I pretended like it was all part of the service. I slowly picked up the pieces of mask off of the client's face as I thought about a Plan B. The client ended up getting three masks for the price of one. The client had no idea that I was stressed out during the treatment. She didn't have a clue that I had botched the first mask I applied. The client come out from the treatment on cloud nine. She was relaxed and loved the way her skin looked and felt. She even bought all of the products I recommended to her.
Then there are times when escalated clients will give you a run for your money. Their idea of a solution to the problem is outside of company policy. Here's another perfect opportunity to "fake it till you make it." Turn up the smile, turn on the charm and pump up the self-confidence. Even if every nerve in your body is shaking. In these types of situations, it's important to never take the client's reactions personally. If you have to, put the client on hold for a moment to gather your thoughts and come up with a fair solution that will leave the client satisfied while staying within company policy. You'll always know that you've made it when you've won over an escalated client.
Every now and then there might be a morning that comes just a little too early. Maybe you were out past your bedtime the night before. Had one too many cocktails. Instead of calling out for work, "fake" looking awake and well rested. Take a few minutes to put a couple fresh cucumber slices or damp tea bags over your eyes to help relieve some of the puffiness. Throw yourself in the shower. Use the best concealer you have. Don't just dress in the clothes on the floor. Put a little extra effort into what you wear today. You're regretting now not getting your beauty sleep the night before, but putting on your best "going to work" face will get you a whole lot farther than not going in at all. Don't forget to put on your smile before leaving the house and grabbing a strong coffee on the way in.
When you "fake it till you make it", no one ever really knows how bad you're panicking on the inside unless you tell them. Instead, others will see you as being a calm, cool, confident and collected individual who can handle any situation life, work or clients might throw your way. It's this type of behavior that will get you promoted.